Order Issues & Enquiries
Can I change or cancel my order?
Can I change or cancel my order?. If you've made a mistake or wish to cancel your order, please contact our Customer Service team as soon as possible. We'll do our best to help.Please note: If your order has already been processed or dispatched, we w
How do I update the email address on my order?
Please contact our customer service team as soon as possible. We'll update your email address so you can receive your order confirmation, tracking updates and any important information about your order. Email: [email protected]
My shipping address is incorrect. What should I do?
Please contact our customer service team as soon as possible. If your order hasn't been dispatched yet, we'll do our best to update the address for you. Email: [email protected]: 02 6362 8866Please note: We are unable to make
What if my item becomes faulty after use?
Please get in touch with our Customer Service team as soon as possible and provide the following information:. Email: [email protected]: 02 6362 8866. Our team will advise you on the next steps and provide return instructions
What if my order arrives damaged?
If your parcel or item arrives damaged, please contact our Customer Service team as soon as possible and provide the following information:. Email: [email protected]: 02 6362 8866. We'll investigate the issue and work with yo
I have received the wrong item, what should I do?
Please contact our Customer Service team as soon as possible and provide the following information:. Email: [email protected]: 02 6362 8866. We'll review the details and guide you through the next steps to ensure you receive
I have items missing from my order.
If an item is missing from your order, first check your dispatch confirmation email to see whether your order was shipped in multiple parcels. If you're still unable to locate the missing item, please contact our Customer Service and provide the belo
What if my item arrives faulty or broken?
Please contact our Customer Service team as soon as possible and provide the following information:. Email: [email protected]: 02 6362 8866. We'll investigate and help resolve the issue as quickly as possible.
Can I still get an out-of-stock item?
If the item you'd like to purchase is currently out of stock, please contact our Customer Service team at [email protected]. We'll be happy to check availability across our store network and with our suppliers to see if the item c
How can I provide or update my contact details for order communications?
If you need to update the email address or phone number linked to your order, please contact our Customer Service team as soon as possible. Email: [email protected]: 02 6362 8866. We'll update your contact details so you can
Why isn’t my discount code working?
At Blowes Clothing, we’re pleased to offer a range of discounts and promotional offers throughout the year. Please note that discount codes may be subject to certain conditions, including minimum spend requirements, product or brand exclusions, and m
Can I call to speak about an online order?
Yes, our Customer Service team is available to assist with enquiries Monday to Friday, 9:00am–4:00pm. You can get in touch with our team via:. Phone: (02) 6361 2064Email: [email protected]. Our team will be happy to assist with yo
Will the order confirmation be emailed to me?
Yes! Once your order has been processed, any relevant confirmation or information will be sent to the email address provided with your order. If you haven’t received the email, we recommend checking your junk or spam folder first. Still can’t find it
How can I return a faulty item for assessment?
If you believe your item is faulty, please contact our Customer Service team and provide the following information:. Your order number. A description of the fault. Photos or a video of the issue, where possible. Email: customerservice@blowesclothing.