I have items missing from my order.Updated a month ago

If an item is missing from your order, first check your dispatch confirmation email to see whether your order was shipped in multiple parcels.

If you're still unable to locate the missing item, please contact our Customer Service and provide the below information: 

• Order number
• Details of the missing item(s)
• Photos/videos of the item(s), where possible

Email: [email protected]
Phone: 02 6362 8866

We'll investigate and help resolve the issue as quickly as possible.