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Email: customerservice@blowesclothing.com.au
Phone: 02 6362 8866

Customer Service Hours
Monday–Friday: 9:00am–5:00pm
Saturday: 9:00am–1:30pm
Sunday & Public Holidays: Closed

Phone: 02 6362 8866

Monday to Friday: 9.00am–5.00pm
Saturday: 9.00am–1.30pm
Sunday & Public Holidays: Closed

Blowes Clothing

Find answers to your questions with the Blowes Clothing Help Centre. From shipping and returns to loyalty rewards, sizing, payments and product information, we've got everything you need to shop with confidence. If you can't find what you're looking for, our friendly Customer Service team is here to help.


Blowes Clothing | Help Centre

Can you arrange resoling or elastic replacement for my R.M.Williams boots?

How to Care for a Panama Hat or Straw Hat: Cleaning and Storage Tips

R.M. Williams Everyday Boot Care: How to Clean and Condition Your Boots

Product Care & Repair

How Do I Measure and Convert My R.M. Williams Boot Size?

How do I measure my head for the correct Akubra hat size?

How do I convert US sizes to Australian sizes?

How can I find the right size?

General Womens Size Guide

How to Measure for Women's Clothing

Ralph Lauren Size Guide

Womens

Men's Clothing Measurement Guide

How should my R.M.Williams boots fit?

R.M.Williams Loxton Jean Size Conversion

Men's

Sizing

I’m looking for a specific item. Can you help me find it?

Akubra Hat Enquiry

Do you have this in stock in-store?

Product Enquiry

Product & Stock Enquiries

Can I change or cancel my order?

How do I update the email address on my order?

My shipping address is incorrect. What should I do?

What if my item becomes faulty after use?

What if my order arrives damaged?

I have received the wrong item, what should I do?

I have items missing from my order.

What if my item arrives faulty or broken?

Can I still get an out-of-stock item?

How can I provide or update my contact details for order communications?

Why isn’t my discount code working?

Can I call to speak about an online order?

Will the order confirmation be emailed to me?

How can I return a faulty item for assessment?

Order Issues & Enquiries

What are the shipping rates?

What is the oversized shipping surcharge?

Which items are considered oversized?

Will I have to sign for my delivery?

How do I track my order?

What are the shipping times?

Tracking shows my order has been delivered, but I haven't received it. What should I do?

Australia

How much is international shipping?

Are international taxes and duties covered?

International

Shipping & Delivery

What is your returns and exchange policy?

What is your international returns and exchange policy?

Is it possible to exchange an item, and how do I proceed with it?

What is the return postage address?

Do I need to pay for return shipping?

Does Blowes cover return shipping costs for faulty products?

Can I return my order in store?

How long do refunds take?

Can I withdraw my order as an EU customer?

Returns, Exchanges & Refunds

What payment methods do you accept?

Why is my payment not working?

I’ve been charged twice for my order

Payment

Does Afterpay charge interest?

Is Afterpay available on every order?

Afterpay

Can I buy a digital gift card for $300?

How do I redeem my Gift Card?

How long are gift cards valid for?

Can I return a gift card?

Do I earn Blowes Plus Rewards points when purchasing a gift card?

I’m having issues redeeming my gift card

I’ve lost my gift card, can you help?

What should I do if my E-Gift Card hasn't been received?

Gift Card Terms & Conditions

E-Gift Cards

Payment & E-Gift Cards

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Store Locations

Can I change my Store Pick Up location after placing an order?

How will I know when my order is ready for collection?

What if I can't collect my order straight away?

Store Pick Up

Store Pick Up & Locations

What are the benefits of being a Blowes Loyalty member?

How do I redeem my points?

Can points be redeemed in conjunction with another offer?

Do loyalty points expire?

How do the loyalty tiers work?

Free Express Shipping

Do birthday rewards depend on my tier?

Loyalty Terms and Conditions

How long do I have to redeem my birthday points?

I'm missing points, can you help?

Can I earn and redeem points in-store?

I entered the wrong email address when signing up. Can I change it?

Blowes Plus Rewards

What types of garments can Blowes embroider

What services does Blowes offer for corporate embroidery?

How does the embroidery process work?

How do I place an order for corporate embroidery?

Do I need to provide my logo artwork?

Can Blowes help with logo digitising?

How long does embroidery take?

Can I choose any garment for embroidery?

Can I pick up my embroidered order in store?

What file format should my logo be in?

Is there a minimum order quantity?

Are there limitations on logo size or placement?

Do you offer colour matching for embroidery threads?

Can I supply my own garments for embroidery?

What happens if the garments I want are out of stock?

Is embroidery suitable for heavy‑duty workwear?

Corporate Embroidery FAQ

When should we book wedding suit fittings?

How long does a fitting appointment take?

What should we bring to our fitting?

How close to the wedding should final fittings or adjustments be done?

Do you offer group bookings for wedding parties?

Do we need an appointment for wedding fittings?

Does Blowes offer alterations?

Are there any costs for alterations?

What if the Groomsmen live in separate locations?

Can we hire suits or are they purchase‑only?

What happens if someone’s size changes before the wedding?

Wedding Fittings FAQ

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