How can I return a faulty item for assessment?Updated a day ago

If you believe your item is faulty, please contact our Customer Service team and provide the following information:

• Your order number

• A description of the fault

• Photos or a video of the issue, where possible

Email: [email protected]
Phone: 02 6362 8866

We'll assess your claim in accordance with your consumer rights and the manufacturer's warranty, and work to resolve the issue as quickly as possible.

Our team will advise you on the next steps and provide return instructions if required. Please do not return your item until you've spoken with our team, as this helps us ensure your claim is handled as efficiently as possible.