What is your returns and exchange policy?Updated 4 hours ago
WHAT IS YOUR RETURNS & EXCHANGE POLICY?
We want you to be happy with your purchase. If something isn’t quite right, we’re here to help.
- Refunds are available within 30 days of purchase.
- Exchanges are available within 60 days of purchase.
- Items must be returned in their original sale condition, unworn and unwashed, with all original tags attached and packaging included where applicable.
- Australian online purchases can be returned or exchanged either in-store or by post.
- Refunds will be processed back to the original payment method used for the purchase. EFTPOS and credit card refunds must be processed back to the same card used for the original purchase.
HOW TO RETURN AN AUSTRALIAN ONLINE ORDER
Australian online purchases can be returned or exchanged in-store or by post.
If returning your order by post, please send it to:
Attn: Customer Service
Blowes Clothing
204 Summer Street
ORANGE NSW 2800
AUSTRALIA
For peace of mind, we recommend using a registered or tracked postal service when returning your order, as Blowes Clothing cannot accept responsibility for items lost in transit.
REFUNDS
Refunds will be processed back to the original payment method used for the purchase. EFTPOS and credit card refunds must be processed back to the same card used for the original purchase.
Once your returned item has been received and your refund has been processed, we’ll send you an email to let you know.
EXCHANGES
If you’d like to exchange an item, please let us know the style, size and colour you’d like instead.
The original item will need to be returned to us first. Once we receive your return, we’ll arrange a new order for the replacement item and notify you by email once your exchange has been processed.
Any discounts applied to your original purchase will be honoured on the exchange.
INTERNATIONAL RETURNS & EXCHANGES
If you need to return or exchange an item from an international order, please contact our Customer Service team before sending your item back.
Our team will discuss your return or exchange with you, advise you on the next steps and provide return instructions where required.
Please do not return your item until you’ve spoken with our team. This helps us ensure your return is handled as efficiently as possible and sent to the correct location.
International customers are responsible for the cost of returning items to us. If you’re requesting an exchange, you’ll also be responsible for the cost of shipping the replacement item.
Replacement shipments may be subject to additional duties, taxes or tariffs imposed by the destination country, even when exchanging the same item for a different size. These charges are outside Blowes Clothing’s control.
Where additional import charges are significant, we’ll contact you before processing the exchange to discuss the available options, which may include an exchange, return for refund or store credit.
RETURN POSTAGE
If you’re returning or exchanging an item because it is faulty, damaged or incorrect, we’ll cover the applicable return packaging and postage costs.
For change-of-mind returns or exchanges, return postage costs are the responsibility of the customer. We’re unable to offer free return postage or delivery for change-of-mind returns or exchanges.
MADE-TO-ORDER, CUSTOM & SPECIAL ORDERS
Please choose carefully when purchasing made-to-order, custom-made or customer special items, as these products are not eligible for refund or exchange, unless required by law.
EU CUSTOMERS – RIGHT OF WITHDRAWAL
If you’re located in the European Union, you may have a legal right to withdraw from your online purchase within 14 days of receiving your order, unless an exemption applies.
To exercise this right, please contact our Customer Service team within the withdrawal period and provide your name, order number and the item(s) you wish to return. You can also sign in to your customer account and submit a return or cancellation request.
Items must be returned in their original sale condition, unworn and unwashed, with all original tags attached and packaging included where applicable.
EU customers are responsible for return postage for change-of-mind returns, including EU withdrawal returns, unless the item is faulty, damaged or incorrect.
We may withhold the refund until we’ve received the returned goods or you’ve provided evidence that the goods have been sent back to us.
Made-to-order, custom-made and customer special items are not eligible for refund or exchange unless required by law.
NEED HELP WITH A RETURN?
If you have any questions about a return, refund or exchange, our Customer Service team will be happy to help.
Our team is based in Orange, New South Wales, Australia.
Email: [email protected]
Phone: 02 6362 8866
Monday to Friday: 9.00am–5.00pm AEST
Saturday: 9.00am–1.30pm AEST
Sunday: Closed
All hours are Australian Eastern Time (AEST).
Enquiries received after hours or over the weekend will be answered on the next business day.