What is your international returns and exchange policy?Updated 4 hours ago

WHAT IS YOUR RETURNS & EXCHANGE POLICY?

We want you to be happy with your purchase. If something isn’t quite right, we’re here to help.

• Refunds are available within 30 days of purchase.
• Exchanges are available within 60 days of purchase.
• Items must be returned in their original sale condition, unworn and unwashed, with all original tags attached and packaging included where applicable.
• Australian online purchases can be returned or exchanged either in-store or by post.
• Refunds will be processed back to the original payment method. If you paid by card, the refund must be issued to the same card used for the original purchase.

REFUNDS

Once your return has been received and your refund processed, we’ll send you an email to let you know.

EXCHANGES

If you’d like to exchange an item, please let us know the style, size and colour you’d like instead.

Once we receive your returned item, we’ll arrange a new order for the replacement item. Any discounts applied to your original purchase will be honoured on the exchange.

For peace of mind, we recommend using a tracked or registered postal service when returning your order, as we cannot accept responsibility for items lost in transit.

INTERNATIONAL RETURNS & EXCHANGES

If you need to return an item from an international order, please contact our Customer Service team before sending your item back.

Our team will discuss your return with you, advise you on the next steps and provide return instructions where required.

Please do not return your item until you’ve spoken with our team, as this helps us ensure your return is handled as efficiently as possible and sent to the correct location.

NEED HELP? 

If you have any questions about a return, refund or exchange, our Customer Service team will be happy to help.

Phone: (02) 6361 2064
Monday–Friday, 9:00am–4:00pm

Email: [email protected]